Employer: G4S
Location: Vryburg
Job Reference: G4S/TP/632741/27432
Closing Date: April 2, 2014
Job Introduction:
G4S Cash Solutions has a vacancy for a Radio Controller based at the Vryburg branch.
Role Responsibility:
KPA
PERFORMANCE STANDARDS
1. Radio control
Maintains radio and telephonic communication with vehicle crews so that their whereabouts and actions are known at all times
Uses and ensures that the crew use codes in all radio transmissions
Ensures that emergency procedures are known to the vehicle crew and that the correct procedures are adhered to
Maintains and records a precise and accurate daily log sheet of all vehicles and 3rd persons movements, this includes “blind radio spot’ notations, no service receipt number, standby situations, operations reminders, failure to meet agreed schedules and non-scheduled work
Phones clients to confirm that a ‘no service’ was required when such is given to crew
Brief new road crew on specific details of their schedules to ensure maximum efficiency, courtesy and safe driving
Keeps at hand, all emergency telephone numbers within the branches jurisdiction
Keeps maps covering the branch’s operations to facilitate scheduled planning, re-routing and any other general information
2. Client Complaints
Completes client complaint register to resolve every complaint received and submit to the manager
Acts upon managers instructions to avoid recurring bad service
3.Code Book
Update code book to record new client or service terminated
4.Box Room
Prepares box pre-lists accurately and records those boxed due in the box room and submits such to box room controller
Advises box room controller of all changes to boxes in and out as they become know to control. Informs controller of alterations, or omissions from counting house box prelist
5.Counting House
Liaises with counting house supervisor to establish their operating requirements and priorities
6.Clients
Adheres to all operational directives with regards to client service
Ensures that all clients are service contractually
7. Other Branches
Maintains liaison to facilitate any emergency planning or action in the event
8. General
Consults manager during the day concerning accidents, or incidents to ensure schedule adjustments and completion with minimum disruptions of client and company
Carries out other duties as may be required or directed by management
The Ideal Candidate:
Minimum Matric Certificate/Grade 12
Must be Computer literate
PSIRA Grade A certification and registration
Previous Control Room experience will be an advantage
Ability to communicate with staff and clients
Knowledge of ISO Quality Management and its requirements
A minimum of 5 years experience in CIT operations is preferable
Be able to work under pressure
CIT Training Certification
No ITC listings
A valid code 10 drivers licence with PDP is an advantage
Computer literate MS Office
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