Employer: Barclays
Location:Johannesburg
Overall Job Purpose:
Responsible and accountable for the overall management of the Africa Security Investigations unit which investigates all serious and violent crime perpetrated against the Absa and Barclays Africa operations
Key Responsibilities:
Incident Investigation and Reporting
Establish and maintain a suitable investigational workforce and structure of multi skilled employees
in order to respond to and investigate all cases reported
Co-ordinate investigations to preserve life, property and evidence, minimize disruption of operations and compliance within safety guidelines
Attend criminal/civil court proceedings
Compile, assess and update investigation methodology, policies and procedures related to security environment in conjunction with existing Group Security (GS) framework, policies and procedures
Perform route cause analysis, in liaison with investigators on losses suffered including recommendations of workable and practical solutions
Coach team on how to interpret reports and analytical outputs, integrate different subject matters and add business context and insight
Review trends and violent crime patterns. Request detailed information on selected investigations and interact with investigating team to determine the details of the case and provide guidance on additional activities to be taken to effectively finalise the investigation
Establish and maintain actions for serious misconduct investigations, disciplinary actions are taken in line with company policies in order to minimize CCMA exposure
Review investigational outcomes against the aims and objectives of the investigation policy
Complete and submit comprehensive reports submitted to relevant role players/stakeholders at Group Level
Business Intelligence and Proactive reporting
Develop, implement and manage overall Group Physical Security intelligence strategy
Execute subject specific tasking to ensure successful establishment of intelligence network
Manage the collection and analysis of sector requirements for intelligence and MI reporting as required by stakeholders
Establish a violent crime intelligence database as well collecting, collating, validating, and evaluating of information to update such in liaison with the team
Assist business in countering of relevant risks factors via pro-active intelligence reporting
Gather intelligence to enable the achievement of crime and incident reduction objectives
Set measures and performance standards for gathering, analysis, interpretation and reporting of intelligence information
Analyze forecasting on trends identified in order to pro-actively identify high risk environments/activities that could impact on business operations as well as staff/clients
Review and approve reports for external parties prior to distribution
Development and maintenance analysis data models for identification of criminal/and or violent activities
Relationship Building and Networking
Build and maintain relationships with other external parties (e.g. SAPS, HAWKS, National Prosecution Authority etc) to ensure that their co-operation cab be obtained when required for key investigations
Liaise with SAPS and State Prosecutor in order to ensure successful criminal prosecution of staff dismissed as a result of violent crime/criminal activity
Pro actively establish and maintain strong and credible relationships with the other business units, identify synergies and opportunities for continuous improvement to reduce risk exposure to violent crime
Assist with effective interaction on executive management level within the group by liaising with the Chief Executive Group EXCO members as well as the board of directors and keep them informed. Participate in executive management and board meetings when required
Participate in external forums as a means to establish and maintain networks in the financial and security industry and keep abreast of industry developments
Build and maintain relationships with the head’s of clusters and business unit managers to ensure that services rendered is according to expectations and requirements
Interact with counterparties in the industry to share information, engender cooperation to gain common understanding of the threats and risks Identify high risk business units and conduct security awareness presentation sessions in liaison with the training and awareness manager
Keep management abreast of any new trends or scams which have been identified during investigation/intelligence data analysis and where necessary escalate to relevant stakeholders.
Business Management
Agree deliverables and targets with the team members for productivity, cost control, resource allocation, employee satisfaction and customer experience
Translate set Physical Security strategy into operational business plans, ensure communication to the team and obtain their buy – in into the set deliverables
On at least monthly basis, monitor progress made towards the operational business plans set. Identify shortcomings and create corrective action plans. Escalate major shortcomings to COO/Head: Group Physical Security
Provide adequate input and timeously respond to media queries from the Group communications and Public Relations
Assess and manage compliance to group policies and procedures
Take accountability for the achievement of performance objectives in terms of cost management, risk, and control management , employee management, including decentralized offices/team members
On a monthly basis, review productivity statistics for decentralized office/ team members and identify areas of improvement
Allocate duties to team members in order to achieve operational targets including prioritization and work schedules
Based on gap analysis motivate requests to the manager for additional resources including people, budget and equipment
Obtain a thorough understanding of the business unit’s strategy and explain to the larger team so that they understand the contribution they need to make
Manage departmental budgets including signing off of invoices and quotes within mandate.
Monitor expenditure against approved budgets and put measures in place to address variances to improve efficiency and reduce cost
Populate balanced scorecards for the specific department on a monthly basis and work with teams to address shortcomings for the next month
People Management
Manage team to ensure effective delivery of services to stakeholders
Develop a high performing team by embedding formal performance development and informal coaching
Determine and analyze developmental needs for the team and ensure that identified training requirements are budgeted for and executed
Develop, review and maintain succession plans for one level below
Ensure that PD plans are in place and regularly reviewed as per PD cycle
Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources
Address poor performance of any team member through the formal performance accelerator programme and ensure that continued poor performance is appropriately dealt with
Recommend and Approve training requests and staff claims of team members within mandate
Review and update departmental org structures and role descriptions on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member
Motivate to and obtain approval from the COO/Head: GS for any additional headcount for the team
Approve leave requests for team members and create leave plans to ensure adequate coverage
Resolve grievances raised by team members and escalate only if required
Risk Management
Ensure that processes, control requirements and risk management frameworks that have been designed for the area are understood by all members of the team
For audit findings that have an impact on the area, work with the COO/Head: GS to understand what actions are required to close out findings, implement required actions
During Scheduled audits and management assurance reviews, ensure that all information required by the auditors are provided timeously
Complete required compliance and SOX attestations
Log all Risk and Loss events as a result of error or fraud highlighted in the department. Ensure that the issues are thoroughly investigated and closed or escalated as per policy
Ensure that the team understands all compliance requirements and highlights gaps to the COO/Head GS
Monitor compliance training undertaken by team members and ensure that they complete the required training within prescribed timelines
Ensure that the business continuity tool is updated regularly. Arrange for team members to participate in BCM tests at the required intervals and document test results. Work with other managers in the area to implement corrective action in case of test fails
Work with other managers in department to develop Detailed Risk and Control assessments (DRACA’s) for the function and update at the required intervals (usually quarterly). Complete attestations to testify to the adequacy of controls on request.
Education and Experience Required:
Essential
Honours/Master Degree or an NQF Level 7
15 years’ experience in specialized security investigation
10 years’ experience in senior management in specialist investigation or crime intelligence division within SAPS
Preferred
Post Graduate Qualification (Including subjects such as security/risk management,
Law, Criminal justice)
Formal Project Management Qualification
5 years experience in strategic planning in relevant environment
Knowledge & Skills:
Knowledge of Risk Management (Solid)
Knowledge of Data management and Analysis (Expert)
Knowledge of Business Strategy (Solid)
Report Writing (Solid)
Investigative Skills (Advanced)
Assertiveness (Solid)
Competencies:
Entrepreneurial and commercial thinking
Deciding and Initiating Action
Leading and Supervising
Relating and Networking
Applying Expertise and Technology
Planning and Organising
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