Location: South Africa-Ballito-
To direct and co-ordinate the overall activities of the Security Department. To guarantee the safety of all the guests, employees and hotel property. Summary of Responsibilities:
Reporting to Director of Operations, responsibilities and essential job functions include but are not limited to the following:
Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.
Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
Be responsible for formulating the departmental plan and supervise it to be followed up.
Briefs Supervisors on function, VIP arrivals and other events, which will necessitate additional or special preparations.
Cables relationship with all guest of the hotel.
Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
Conducts frequent front and back of house checks ensuring the procedures, standards of employee grooming and manning levels are in order and takes appropriate action where necessary.
Conforms to and enface policies & procedures and rules & regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.
Delegates to and supervise all staff within the department and assist them in preparing work schedules.
Directs and controls all subordinate to ensure that all day to day operational matters are handled on time.
Establish control procedures in all operation aspects in accordance with hotel’s policy.
Implement and enforces safety regulations and house rules.
Investigate cases happened in the hotel. Should criminal cases are occurred in the hotel, Assist Police to do investigation work.
Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
Performs special duties as required or designated by the General Manager.
Prepare job responsibilities of the security department. Adjust and update it according to the working situation.
Prepare the plan (especially during the densely populated or vehicle period) for external traffic, so as to keep the hotel area in good order.
Prepare various monthly reports as required by the General Manager.
Responsible for implementing the policies and procedures in operation of the Security.
Responsible for the entire operations, staffing and equipment of the Security Department.
Through close supervision recommend improvements and changes to the operation of the Security Department especially creating service standard of the hotel.
To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
Trains personnel according to established procedures and security training conducts training meetings to discuss problems and future plans, gives information and assignment
Qualifications:
Previous experience is an asset
Visa Requirements: Must be legally eligible to work in South Africa
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At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!
Job Level: Management / Supervisory
Schedule: Full-time
Shift: Rotating / Shift Work
Closing Date: 11.Sep.2014, 5:59:00 AM
Job Number: ZIM00514
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