Location: Mafikeng
Job Reference: G4S/TP/632741/57439
Closing Date: December 3, 2015
Package Description: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.
Job Introduction:
G4S Cash Solutions has a vacancy for a Radio Controller
Role Responsibility:
Job Reference: G4S/TP/632741/57439
Closing Date: December 3, 2015
Package Description: Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.
Job Introduction:
G4S Cash Solutions has a vacancy for a Radio Controller
Role Responsibility:
PERFORMANCE STANDARDS
1. Radio control
- Maintains radio and telephonic communication with vehicle crews so that their whereabouts and actions are known at all times
- Uses and ensures that the crew use codes in all radio transmissions
- Ensures that emergency procedures are known to the vehicle crew and that the correct procedures are adhered to
- Maintains and records a precise and accurate daily log sheet of all vehicles and 3rd persons movements, this includes “blind radio spot’ notations, no service receipt number, standby situations, operations reminders, failure to meet agreed schedules and non-scheduled work
- Phones clients to confirm that a ‘no service’ was required when such is given to crew
- Brief new road crew on specific details of their schedules to ensure maximum efficiency, courtesy and safe driving
- Keeps at hand, all emergency telephone numbers within the branches jurisdiction
- Keeps maps covering the branch’s operations to facilitate scheduled planning, re-routing and any other general information
2. Client Complaints
- Completes client complaint register to resolve every complaint received and submit to the manager
- Acts upon managers instructions to avoid recurring bad service
3.Code Book
- Update code book to record new client or service terminated
4.Box Room
- Prepares box pre-lists accurately and records those boxed due in the box room and submits such to box room controller
- Advises box room controller of all changes to boxes in and out as they become know to control. Informs controller of alterations, or omissions from counting house box prelist
5.Counting House
- Liaises with counting house supervisor to establish their operating requirements and priorities
6.Clients
- Adheres to all operational directives with regards to client service
- Ensures that all clients are service contractually
7. Other Branches
- Maintains liaison to facilitate any emergency planning or action in the event
8. General
- Consults manager during the day concerning accidents, or incidents to ensure schedule adjustments and completion with minimum disruptions of client and company
- Carries out other duties as may be required or directed by management
The Ideal Candidate:
- Minimum Matric Certificate/Grade 12
- Must be Computer literate
- PSIRA Grade A certification and registration
- Previous Control Room experience will be an advantage
- Ability to communicate with staff and clients
- Knowledge of ISO Quality Management and its requirements
- A minimum of 5 years experience in CIT operations is preferable
- Be able to work under pressure
- CIT Training Certification
- No ITC listings
- A valid code 10 drivers licence with PDP is an advantage
- Computer literate MS Office
