Location:Hong Kong, China
Ref#: 14000JI4
Job Description
At more than 80
award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest
stays with us, the experience stays with them. As the premier worldwide
provider of luxury experiences, we set the standard for rare and special
luxury service the world over. We invite you to explore The
Ritz-Carlton.
Job Summary
Patrol all areas of the property; secure rooms; assist guests with room
access. Conduct emergency response drills, daily physical hazard/safety
inspections, investigations, interviews, and key control audit. Monitor
Closed Circuit Televisions and alarm systems. Authorize, monitor, and
document access to secured areas. Assist guests/employees during
emergency situations. Respond to accidents, contact EMS or administer
first aid/CPR as required. Gather information and complete reports.
Maintain confidentiality of reports/documents, release information to
authorized individuals. Defuse disturbances in accordance with company
policies and procedures. Resolve safety hazard situations. Handle all
interruptions and complaints. Escort unwelcome persons from the
property. Ensure compliance with alcoholic beverage control laws. Call
for assistance using proper code responses. Provide proper paperwork to
employees. Assist management in training, motivating and coaching
employees; serve as a role model and first point of contact of the
Guarantee of Fair Treatment/Open Door Policy process.
Follow all company policies and procedures; report accidents, injuries,
and unsafe work conditions to manager; complete safety training and
certifications; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests' service needs; thank
guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately
and completely; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others; support team to
reach common goals; listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and
standards. In addition some states may have additional
licensing/registration requirements to be considered for this position.
Move, lift, carry, push, pull, and place objects weighing less than or
equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
The
Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton
does not discriminate on the basis of disability, veteran status or any
other basis protected under federal, state or local laws.
