Location: United Arab Emirates
Closes :17 February 2015
Ref : AJM00178
Further information
CCTV Room Officer (Security) Primary Location : United Arab Emirates-Ajman-The Fairmont Ajman Employee Status : Regular
CCTV Room Officer
At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our Colleagues, guests and visitors is an integral part of our operations. As a CCTV Room Officer, your attentiveness, efficiency and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination.
Hotel Overview: Ideally situated on the Arabian Gulf in Ajman, UAE, the newly built Fairmont Ajman will open in March 2015. The hotel will be in close proximity to both the Sharjah and Dubai airports. The hotel features 252 guestrooms and suites, including two luxurious penthouse offerings, a multitude of dining options and fitness facilities. The beachfront location will offer guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions. Event planners can take advantage of 2,000 square meters of indoor function space as well as outdoor facilities. Summary of Responsibilities: Reporting to the Director of Security , responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- To monitor the live CCTV camera outputs within the scope of Hotel’s Standard Procedures & Legal Requirements.
- To
respond, in accordance with SOP, to pre planned or significant events
and to provide an initial first response to any such events, in
accordance with Policies and Procedures. Identifying suspicious,
criminal events and ensuring an effective guarding response.
- To
be fully conversant with the principles of “Lock Down – Evacuate –
Place of Safety” relating to internal protection of our staff and
visitors during a Security Threat in the vicinity.
- Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises
- Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
- Ensure that any violations to law or hotel policy is investigated and reported
- Respond to all emergency situations and provide First Aid and C.P.R. as required
- Correct and report any fire hazards or health and safety hazards
- Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
- Conduct regular floor patrols, cash counts and crowd control
- Conduct departmental key control audits and maintain key control records
- Maintain computer records of all actions in a Daily Activity Report
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
- Previous experience in a Security role required
- Computer literate in Microsoft Window applications required
- Certification in CPR First Aid required
- University/College degree in a related discipline preferred
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position(include but are not limited to):
- Frequent standing and walking throughout shift
- Occasional lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest
hospitality experience in each of our destinations. And we know that, to
offer our guests the best, we first need to offer our employees the
best. That’s why you'll find exceptional work opportunities—throughout
North America and the Caribbean, Europe and Africa, the Middle East and
Asia Pacific—as well as industry-leading training, career development,
recognition and rewards. Fairmont Hotels & Resorts is a celebrated
collection of hotels that includes landmark locations like London’s The
Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our
teams are guided by values of Respect, Integrity, Teamwork and
Empowerment; we employ the highest ethical and quality standards,
treating all colleagues with fairness and dignity. A community and
environmental leader, Fairmont is also regarded for its responsible
tourism practices and award-winning Green Partnership program. An
exciting future awaits!
