Location: Qatar
Ref: 140025AG
Job Summary
Patrol all areas of the property; secure rooms; assist
guests with room access. Conduct emergency response drills, daily
physical hazard/safety inspections, investigations, interviews, and key
control audit. Monitor Closed Circuit Televisions and alarm systems.
Authorize, monitor, and document access to secured areas. Assist
guests/employees during emergency situations. Respond to accidents,
contact EMS or administer first aid/CPR as required. Gather information
and complete reports. Maintain confidentiality of reports/documents,
release information to authorized individuals. Defuse disturbances in
accordance with company policies and procedures. Resolve safety hazard
situations. Handle all interruptions and complaints. Escort unwelcome
persons from the property. Ensure compliance with alcoholic beverage
control laws. Call for assistance using proper code responses. Provide
proper paperwork to employees. Assist management in training, motivating
and coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy process.
Follow all company policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; complete safety
training and certifications; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests' service
needs; thank guests with genuine appreciation. Speak with others using
clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Ensure adherence to
quality expectations and standards. In addition some states may have
additional licensing/registration requirements to be considered for this
position. Move, lift, carry, push, pull, and place objects weighing
less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.
The
Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton
does not discriminate on the basis of disability, veteran status or any
other basis protected under federal, state or local laws.
